Polices

We strive to have your dog groomed in a timely manner. Most dogs are completed within 2-4 hour time frame so they aren't waiting around to be pampered. Please note after 10 minutes you will be billed a $7 late fee. After 15 minutes your appointment may be canceled and a cancelation fee will be charged. If your groomer decides to take you any time passed the 15 minute mark, an additional late fee will be applied to your bill.

Late pick ups put us behind schedule and conflicts with other clients who arrive on time for their appointment. You will get a 10-15 minute heads up before your pet is ready. You then receive an additional 15 minutes to pick up your pet giving you a total of 30 minutes. Please note after your time frame window you will be charged an additional fee to your bill if you are late to pick up.

We are a stress free one on one grooming salon. In order to keep a stress free, safe environment for your furry family member, we groom by appointment only and each pet is given a specific time slot based on their breed, weight, and service they’ll receive. Your spa appointment is a reservation for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers. If an appointment is missed with no notification or canceled day of you will be billed 50% of your grooming service for that day.  Please cancel your appointment 24-48 hours before. We have a waitlist of clients that will be willing to take your slot.

Mats form when the coat is not properly maintained by not brushing and combing on a regular basis. Consistent wearing of a collar and/or harness or clothing can contribute to matting in areas around the neck and front legs. Some mats can be safely removed with brushing and combing and time for removal will be reflected in the total groom service fee.  If the mats cannot be removed due to tightness on the skin, a shave down will be necessary to safely and humanly remove them. If the matting is to severe we will not be able to service your pet and we will recommend a local vet to remove the matting. Please let us know if your pet is severely matted before making a grooming appointment. We reserve the right to charge a cancelation fee if you fail to communicate your dog is matted. Please call the salon for a free consultation with a stylist to evaluate matting before booking appointment.

Please let us know if your pet has any aggression towards other animals or grooming services. For the safety of our pets and employees we reserve the right to stop performing services. Also, we may arrange end of day appointment if your pet does not do well with other pets. If your pet is difficult to groom or has been rejected in other salons we do charge a special handling fee of $15-$30 as we block off half of day to better accommodate pet and reduce any stress. Please let us know ahead of time and call a team member to book if your pet is difficult as we do schedule accordingly.

We are a flea and tick free salon. We understand you may not be aware your pet has any. If they are found during your pets service, for the safety of other pets we are obligated to stop their service and send your pet home uncompleted. We can continue when your pet is flea free.

First time grooming experience can be quite scary. This is why we require first time puppies to get a puppy trim and not a full haircut. This will help your puppy develop good grooming manners along with a relaxing first experience. 

We recommend re booking your appointment at checkout. Booking for the year is highly recommended but not required. This is because our current clients are all on a 2,4,6 or 8 week schedule. If you do not rebook we can not guarantee your pet a spot at your desired time. If you have a long hair pet, such as doodles you are required to keep a 4,6 or 8 week appointment to maintain the length you desire. If your pet is not rescheduled at appointment date unfortunately we can not accommodate your pet as it will effect our high quality of work we strive for. 

You loving your pets haircut is the most important thing to us which is why we strive for perfection each time. Dealing with pets can be quite unpredictable so we try our best to make them look as best as possible while being as comfortable as possible. We do not push pets passed their limits. You will be notified at checkout if we notice any imperfections we couldn't achieve in order to keep your pets experience stress free with us. Please let us know 48 hours after your pets appointment if you are not satisfied. We will make every reasonable attempt to make it right. If you contact us after the 48 hour mark unfortunately we can not attempt to fix any imperfections.